Forum Discussion
Unable to upload images
Hello,
I am attempting to add images to my Rise course and I keep receiving an error message, or it times out. I receive a message "There was an issue uploading. Please try again". This is not specific to any one image as I have not been able to add a single image; today is my first time using Rise. I am using Chrome as a browser. Would anyone happen to have any troubleshooting suggestions? I have cleared my cache, restarted my computer, tried local version of the images, but no luck. I can't even change the default image to one in the content library.
Thank you.
Kind regards,
Deanna
57 Replies
Hi Darwyn!
Are you accessing Storyline from a computer on a network, like a work computer?
If so, you may need to allowlist these websites to access all the resources in Content Library 360. Share that list with your IT team, and that should do the trick!Rise will not let me upload any images using Chrome or IE...Also, I've been exporting a small course that is now going on 17 minutes. Is there a known application issue right now?
Hey Scott, really sorry for the trouble.
Right now, uploading and viewing images in Rise 360 and Review 360 is unavailable. Exporting content from Rise 360 is also unavailable. We’re looking into what went wrong. We’ll let you know as soon as we have more info.
You can stay up-to-date with the latest information on our status page here.
Thank you!
Just a quick update that Rise 360 is functioning normally again! Let me know if you need further help.
Im having the same issue since yesterday and i've got deadlines to meet. :(
Hi there, Webster. We would love to help you. My team is available for fast help here, every day. I'll open a case so we can get started.
This is occurring again as of 10/22/2019. The status page shows the problem reappeared last week but was fixed. Unfortunately, it's now un-fixed.
So sorry you ran into this issue, Rob.
Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
https://status.aws.amazon.com/
We will update you once we have more information!
Thanks Alyssa. We also put in a support request after chatting with an agent. But your info seems to be more up to date.
Thanks for opening a case, as well, Rob! We'll keep you posted.
I am running across the same issue. I'm on a new team account and used the Content Library for my demo, but now that I'm trying to build a course with custom images I can't get them to upload. I'm using the latest version of Chrome on Windows 10. I checked the status and it appears good. I'll open a case but wanted to leave a note here for those who follow these things.
Smart idea to also open a case, Elizabeth! I see you're already in touch with Renson, and he sent you some troubleshooting steps. Please let me know if you have any questions about what he shared with you!
Again, for the benefit of people looking up this issue in the future - it looks like our issue is something that changed on our Enterprise IT side, so we now have a ticket in with them.
