Forum Discussion
Unable to upload images
Hello,
I am attempting to add images to my Rise course and I keep receiving an error message, or it times out. I receive a message "There was an issue uploading. Please try again". This is not specific to any one image as I have not been able to add a single image; today is my first time using Rise. I am using Chrome as a browser. Would anyone happen to have any troubleshooting suggestions? I have cleared my cache, restarted my computer, tried local version of the images, but no luck. I can't even change the default image to one in the content library.
Thank you.
Kind regards,
Deanna
57 Replies
Thank you for the update, Elizabeth!
Found this thread as I'm experiencing this issue today across different browsers in Rise 360. Has anyone else experienced this lately?
Hi Adrian! All systems are operational in Rise 360, so we're not seeing any issues with image uploads on our side.
Try closing the browser window completely, then reopen rise.articulate.com. Create a new course, and try uploading a few different image files to a blank lesson.
Let us know if you're still seeing the problem!
Thanks, Alyssa. Unfortunately, this did not work. Here's a test I tried with a logo upload: https://share.vidyard.com/watch/trpZbWUwuxVzUbykqf546V?
I'm also not able to export a course from Rise 360. Clicking download does nothing: https://share.vidyard.com/watch/8RwZDEercfrhKSV2b6HPBu?
Finally, colleagues without Articulate accounts are having issues accessing a course in Review 360, being prompted to enter their email, even after entered.
Systems do appear as operational via the link you provided (current status screenshot attached). But am I missing something?
I had the same issue of not being able to upload images. I troubleshooted (browsers, image size, updates...) and the problem was actually on my end and not Rise 360. My organization's firewall was preventing me from uploading images. My immediate workaround was to log in to Rise wirelessly and that resolved the issue and allowed me to upload images.
Thanks for the input, Rosa. I may have to look at that as now I think that may be the issue.
It looks like Ryan from my team is helping you work with your IT folks to investigate a potential firewall situation. You're in good hands, Adrian!
Thank you, Crystal. Hopefully, this will be resolved shortly.
Hi there, it seems I am having a different issue when trying to upload images.
I receive the following error message (see attachment)
I can use content library images without a problem. I am using Google Chrome.
Help!
Hi, Julie. Thanks for sharing the error message. It sounds like this is happening no matter what image you try to add. So I can test on my end, I'd like to get some details from you:
- What kind of image files are you using (.jpg, .png, etc)?
- Are the image files stored directly on your hard drive?
If you can share an example file that isn't working, please either attach it in your reply or share it with us privately here. We'll be happy to help!
Hi,
I am not able to upload an image or video on Rise 360. Getting "error" continuously. Can you please help me urgently?
Hi Diksha!
I see you've opened up a support ticket with Hazel. Just following up to make sure you're all set now with the recommendation of updating Chrome! Are your uploads now successful?
