Forum Discussion

DeannaBuchner's avatar
DeannaBuchner
Community Member
8 years ago

Unable to upload images

Hello,

I am attempting to add images to my Rise course and I keep receiving an error message, or it times out.  I receive a message "There was an issue uploading. Please try again".  This is not specific to any one image as I have not been able to add a single image; today is my first time using Rise.  I am using Chrome as a browser.  Would anyone happen to have any troubleshooting suggestions?  I have cleared my cache, restarted my computer, tried local version of the images, but no luck.  I can't even change the default image to one in the content library.  

Thank you.

Kind regards,

Deanna

rise 360

57 Replies

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  • CharlotteLecler's avatar
    CharlotteLecler
    Community Member
    5 years ago

    Hello, 

    I am unable to upload an image in my RISE articulate document. This is the first tie I am facing the issue. Have tried with both JPG and PNG formats. Please help. 

    • Renz_Sevilla's avatar
      Renz_Sevilla
      Staff
      5 years ago

      Hi Charlotte! Sorry to hear that you're having trouble uploading images. I would suggest checking the following:

      - the image is less than 5 GB

      - you're using a standard naming format; no special characters or spaces, no long names

      - you're using the latest version of a supported browser: Edge, Safari, Firefox, Chrome.

      If all checks out, please try renaming your file and clearing your browser cache. 

      Here's how to do it for your browser:

      You can also open a support case with us if you still have trouble!

  • biancak-5b4354e's avatar
    biancak-5b4354e
    Community Member
    4 years ago

    This issue of not being able to load images or media into Rise 360 is happening to me. While a fix was implemented 3 years ago, it's now happening again. Can you refer me to help?

  • KristaCiambrell's avatar
    KristaCiambrell
    Community Member
    4 years ago

    Hello! I'm having issues with uploading any images or videos of my own to Rise360. This issue never occurred before for me. I already logged in and out of my account as well as cleared my cache and cookies. 

    I can't even upload a file here of the screenshot/video I took of my Rise360 issue. 

    Please help! 

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi Krista! Sorry to hear that you can't upload any images or videos of your own to Rise 360.

      Some questions for you:

      • Are you getting a specific error?
      • Are you connected to VPN?
      • May I know what browser you are using? Please update it to the latest version if you haven't yet, and try uploading an image or a video again. Also, try other supported browsers. Does the issue happen to only one browser or all?
      • Lastly, please try to go into Incognito mode (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n)  Do you still get the same issue when in Incognito?

      If you've done these steps, and you're still having trouble, please open a support case with us so that a technical support engineer can work with you directly.