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JeffMorrison-f4's avatar
JeffMorrison-f4
Community Member
19 days ago

Unknown User

Has anyone ever come across a published Articulate Rise file that shows as "unknown user"? We have recently had one individual with a license who is publishing some french modules and the author (even though we hide the name) always shows as "unknown user". We can't seem to find a setting to turn that off. We always hide the author when publsihing.

 

  • Hello JeffMorrison-f4,

    Happy to check this for you!

    I'd like to ask a few questions to clarify your experience. 

    I tried testing this in a new course with the author's name hidden, but this is how it appeared to me. 

    If your colleague is consistently seeing this issue, please have them open a case with our support team here so we can request a copy of one of their courses for testing.

    • JeffMorrison-f4's avatar
      JeffMorrison-f4
      Community Member

      Thanks Jose

      It's not happening with all courses - but the ones it is  happening to is basically a copy of others. It's a microlearning template that was used and then once created, copied over to some others. So I've limited it to that. I also had another member of my team publish one of the modules and it resulted in the same issue. So I only have three guesses in my opinion.

      1. the template
      2. a setting in the original module that was copied
      3. something to do with the translated french content

      In any case, I can see if he can create a ticket for it to move forward.