Forum Discussion

AmilaWickramase's avatar
AmilaWickramase
Community Member
3 years ago

Update failure message

I tried to re-install Storyline 360 to get the latest updates. After restarting my PC, I opened the articulate desktop shortcut. Then, when I press the Update button on the opening dialog box, it gives an error message called Install Failure. The message content is " PowerPoint is running. Please close PowerPoint before installing Articulate360". But, I haven't open PowerPoint. So, how should I reinstall Articulate with this error message?

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Amila, 

    Sorry to hear that you ran into issues when installing Storyline 360. I'd recommend doing a clean install instead since you're trying to get the latest version of the applications on your computer. Here's how: 

    1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

    2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

    3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

    4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

    5) Reboot your computer.

    6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

    7) Right-click the articulate-360.exe file and choose "Run as administrator."

    8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

    9) Reboot your computer and test your Articulate apps.

    Let me know if this works for you!

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