Forum Discussion

JeannetteWestbr's avatar
JeannetteWestbr
Community Member
4 years ago

Updated Storyline 360 and now I can't import PPTX files.

Is anyone else having issues importing PPTX files since the update?  I updated this morning and now I can't import pptx files.

  • Hello Jeannette,

    Thank you for reaching out and sharing what you are experiencing since you updated your software. This is not a common issue that we're seeing reported, but we'd be happy to take a look.

    With your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

    • JeannetteWestbr's avatar
      JeannetteWestbr
      Community Member

      I rebooted my laptop several times and it seems to be working now. ?

      Stay safe and have a wonderful day

       

  • I'll take it, Jeannette. I'm glad to hear that it's working now.

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