Forum Discussion
Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time
Hello,
I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
Hi there, Josh! A video shouldn't take more than a minute to upload to Rise 360, so I'm glad you reached out.
Please try deleting the video block, clearing your browser cache, and uploading the video again. If you're still getting stuck, our Support Engineers are standing by to assist! You can start a case here, and they'll be ready to help.