Forum Discussion

JoshKuo's avatar
JoshKuo
Community Member
5 years ago

Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time

Hello, I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
rise 360
LoriDresner's avatar
LoriDresner
Community Member
3 years ago

I have this issue too. My file is pretty large (about an hour long), so I assume my issue has something to do with the size. Are there any solutions or workarounds?

  • KarlMuller's avatar
    KarlMuller
    Community Member
    3 years ago

    Hi Lori,

    What is the size of your video file?

    It can't exceed 5 GB.

    • LoriDresner's avatar
      LoriDresner
      Community Member
      3 years ago

      Thank you! It's 2.55 GB.