Forum Discussion

JoshKuo's avatar
JoshKuo
Community Member
5 years ago

Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time

Hello, I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
rise 360
GrzegorzWilc953's avatar
GrzegorzWilc953
Community Member
4 years ago

As I am experiencing the same issue (quite regularly, to be frank) - more or less since June, when I started using Rise, can you please consider investigating it on your end, instead of blaming the user browser? There are also other threads that signal a similar processing problem on the server side, so maybe it's high time to take action?

Like I don't know - check how Rise is handling cookies and cached data maybe?

I'm tired of wasting literally HOURS trying to upload a single video & get it processed...

EmilyHale's avatar
EmilyHale
Community Member
2 years ago

Gosh, well said. Still having this same exact unaddressed problem, 2 years later. How can Articulate release software when it has so many bugs that take years upon years to address? 

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    Hi Emily, 

    I regularly upload videos to Rise and have never encountered this problem in more than 5 years using Rise.

    This seems to suggest that individual video files have issues that prevent uploading them.