Forum Discussion

JoshKuo's avatar
JoshKuo
Community Member
5 years ago

Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time

Hello, I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
rise 360
NanceeKlein-b7e's avatar
NanceeKlein-b7e
Community Member
2 years ago

My video is only 19.9 MB and less than a minute and I've tried everything and it still is taking forever to "process".  Any other work arounds?  I've closed my browser, cleared cache and cookies, deleted that block and added a new one (about 4 times) and still the same issue.

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Nancee,

    I'm sorry you've hit this snag when uploading videos to Rise 360! I appreciate the troubleshooting you've already done.

    We're aware of the problem, and our engineers are currently working on a fix. In the meantime, you can add _NOPROCESS_ to the video file's name to be able to upload the video.

    I'll let you know once the issue is fixed; thank you!

    • CharlieLeake's avatar
      CharlieLeake
      Community Member
      2 years ago

      Adding _NOPROCESS_ to the file name worked for me! thank you!!!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hello Nancee! I'm happy that uploading videos is now working well on your end; I saw that my colleague Matthew shared the good news of the fix in your support case. I am updating this post to benefit other community members who may have encountered the same issue.

    If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.