Forum Discussion
Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time
Hello,
I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
My video is only 19.9 MB and less than a minute and I've tried everything and it still is taking forever to "process". Any other work arounds? I've closed my browser, cleared cache and cookies, deleted that block and added a new one (about 4 times) and still the same issue.
Hi Nancee,
I'm sorry you've hit this snag when uploading videos to Rise 360! I appreciate the troubleshooting you've already done.
We're aware of the problem, and our engineers are currently working on a fix. In the meantime, you can add _NOPROCESS_ to the video file's name to be able to upload the video.
I'll let you know once the issue is fixed; thank you!
Adding _NOPROCESS_ to the file name worked for me! thank you!!!
