Forum Discussion
Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time
Hello,
I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
My video is only 19.9 MB and less than a minute and I've tried everything and it still is taking forever to "process". Any other work arounds? I've closed my browser, cleared cache and cookies, deleted that block and added a new one (about 4 times) and still the same issue.
Hello Nancee! I'm happy that uploading videos is now working well on your end; I saw that my colleague Matthew shared the good news of the fix in your support case. I am updating this post to benefit other community members who may have encountered the same issue.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.