Forum Discussion
Updating video in Rise is taking forever, stuck on "Processing Video" for a very long time
Hello,
I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same ...
I'm trying to add a video into a quiz bank question and am getting the same processing issue above. The video processed perfectly in a course, but just spins when adding to a quiz question.
My video file is a .mp4 that's only 6 mb. I uploaded it from my pc vs the cloud.
I've tried adding _NOPROCESS_ to the file name and it's still stuck processing. I've tired multiple different video files and formats (.mp4, mov. wmv, etc) and can't get anything to process. I've exported the videos multiple ways and nothing works after 2 days of attempts.
Kind of surprising that a thread this old for something as fundamental as uploading a video is still unresolved.