Forum Discussion

MelindaSantosQu's avatar
MelindaSantosQu
Community Member
2 years ago

Uploaded PDFs no longer open in a new tab - what happened?!

I have an online PDF Library that I've created in Rise, and I use the unique links that each uploaded PDF is assigned to hyperlink and embed these files into other courses.  As of today, anytime I a...
Rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Good news, everyone! We fixed the issue where PDF files in attachment blocks wouldn't open in a new tab automatically for previewing. Please have a look at your PDF files in attachment blocks, and let us know if you run into any further issues!

MelindaSantosQu's avatar
MelindaSantosQu
Community Member
2 years ago

I also checked my Chrome settings and it is already set to open PDFs in Chrome, and still does do so for all of my older uploaded PDFs in Multimedia Attachment blocks....but not any new ones from the last few days.

  • AngeloCruz's avatar
    AngeloCruz
    Staff
    2 years ago

    Hi Melinda! Thanks for reaching out.

    I see you've opened a support case and that Mcgem has been helping you isolate the issue.

    Have you tested the link he shared? Feel free to reply back to your email conversation and let him know how it behaves on your end.

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