Forum Discussion
Using the seekbar is making hidden objects on screen appear -- and I don't want them to.
Hi!
I have hidden objects on screen (on a layer). The problem that I'm having is that the object that should be hidden appears whenever I move the seekbar in Storyline 360. Does anyone have a solution to this issue?
Thank you!
Brooke
Hello everyone!
I have great news to share! We are no longer seeing this bug where dragging the seek bar resets the state of an object when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
21 Replies
I was afraid you would say that. This issue also occurs if you use the Play/Pause button in the player.
In the interim, I found a workaround.- I added a trigger to pause the timeline of the slide as soon as the slide loads.
- I placed a "play media" icon over the video with a duration of .25 sec.
- I added a trigger to the icon that resumed the timeline when clicked.
- Done
No problems with dragging seekbar or using the play/pause button in the player.
It would be awesome to see a solution from Articulate but I understand that there are more pressing issues. Thanks so much for your reply Leslie.Hey William!
I appreciate you sharing the additional details and workaround. The behavior reported here only happens when dragging the seekbar. I tested this on my end, and I didn't see the object re-set when I click the player's Play/Pause buttons. Here's my test.
From here, I'd recommend connecting with one of our support engineers to take a look at your file to investigate what could be causing that!
I did the same it worked. This one is just a workaround but beneficial on temp basis.
I'm glad that William's solution was able to help you as well, Vinnie. I appreciate you chiming in to share and welcome to E-Learning Heroes. 😊
Hello, I'm wondering if this issue has been fixed? I have a video triggered to play by a button within a text box that is on top of the video. When the user clicks play, the text box and button change state to hidden. However, if the user clicks the seekbar both reappear on top of the video. There are workarounds, like pausing the timeline and only having the text and button on the timeline for a second or animating them out, but it would be much better if I didn't have to do that.
Thanks for any updates!Hi Stephen. One of the things I've done is to place the button and text box on a different layer and simply launch that layer when the slide starts. Once the button is selected, trigger the Play Media and then the Hide Layer triggers and the button won't come back unless you specifically trigger it to.
Hi, Stephen.
We don't have any updates to share for this bug fix yet, but I'll be sure to come back when we have news, as this discussion is linked to the report.
Hello everyone!
I have great news to share! We are no longer seeing this bug where dragging the seek bar resets the state of an object when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
This is great news.
I still notice this issue when I set the state of something to hidden on a click (in this case it's a button). If I use the seekbar and pull it to the beginning of the timeline, then it resets the button back to its original normal state.
Hi Adam!
Sorry to hear you've run into this issue!
Testing the behavior on my end (32 & 64-bit Storyline 360 version 3.82.31354.0 via Windows Parallels on a Mac M1) I too was able to replicate the same issue.
I've opened a support case on your behalf and shared your feedback with our support engineers. You're in great hands working with them and they should be getting in touch with you shortly!
Thank you for bringing this to our attention. Sorry if it has been slowing you down!
