Forum Discussion
Verbiage for RCA Introduction
I am working on a CBT for a Root Cause Analysis that was completed on an error that occurred in May. I am providing training on the initial procedure as a reminder, so the issue doesn’t occur again. The audience is aware of the issue that occurred, and what they did wrong causing it to happen. I’m looking for some verbiage to introduce the CBT without making anyone feel bad about it (don’t want anyone to think they’re being punished or called out). Any suggestions?
Life can be hectic and distracting, which can lead you astray.
Procedures are our guides. Just follow the steps for the right way to get the job done.
Let's review the ____ procedure to ensure we're all on the same path.
Mistakes are a natural part of the human experience and owning our mistakes is a sign of self-awareness and authenticity. The purpose of this [lesson | training | session] is not to lay blame for the past but to build a path forward to the future paved with the lessons we have learned.
@melissa I am looking for ideas to create a RCA eLearning module. Would you be willing to share what you created with me? Thank you!
