Forum Discussion
Very blurry text and images in Chrome HTML5
I am using Storyline 360 and publishing HTML5 only. My client uses Chrome only. Every image and all text is unacceptably blurry.
Attached is an image of a screen from the course. On the left is HTML5 in Chrome, and on the right is Flash. Even the "Next" button is blurry.
I see in other discussions that this is a known issue. What is the timeline for fixing this? I will no longer be able to support this client unless we can get a fix soon, as they are quite dissatisfied with the current state.
96 Replies
Awesome. Way to be prepared, Gerry!
Tell your user group we said hello :)
Thanks, Leslie! It was a fun session. Great folks. :)
Any update on this issue?
Thanks for reaching out and sharing what you are running into as well, Taylor.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Just submitted a case using your link. Please advise ASAP!
Thanks, Taylor for uploading it privately! Our support engineers will be in touch once they've taken a look at your project files.
Having the issue as well. When uploading screenshots of text, the text is very blurry.
Hi there, Daniel. With the latest release of Storyline 360, you should see crisp images as long as you're following these best practices. I've opened a case for use to have a closer look at what's happening in your file. Watch for an email from support. Since you have Articulate 360 for Teams, you'll get priority support!
The bad support would be a reason not to upgrade to SL360... This takes way too long.
Agree 100%
Hi Seth and Kay,
Our first priority is delivering a continuous stream of new features and content to Articulate 360. The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We know some folks are unable to switch to subscription plans or cloud apps, and if there’s anything we can do to help you make the case for Articulate 360, let us know. We’re happy to help.
As soon as the update for Storyline 3 is ready, we'll post here to let folks know.
Fully agree. And there is also is a difference between new features and problematic things like this topic (that prevents the publication of good quality courses). There should be a high priority fix for this, even if it's SL3...
Prepare for the classic response: "I apologize if our responses feel redundant and repetitive, but I don't have an ETA on a fix at this time. I can say that we still have our eyes on this issue and I'll share any updates with you as soon as I can."
I've been getting this same response to my open ticket for 2 months.
