Hi. I've created a video in Storyline 360 from 4 slides. When I embed it in Rise, it shows as a blank screen with start button. It plays as expected but I'd like to get a first frame picture showing rather than the white square. Grateful for any suggestions.

Hi folks. I have had a repeat of this problem but have found the solution. If you use the 'publish to video' option while Storyline is in 'Story' view, I get a blank start screen on the video. But if a slide is open, the video has the slide as the frame showing on the video when published - and when loaded into Rise. I thought I should complete the story :)

Hi folks, sorry to report but the problem continues and I cant get a fix. When publishing to video I check that there is a first screen image showing in the 'publish' dialogue. But when published, I get a blank screen on the file icon, and when I load it into Rise, is shows as a blank screen. The video plays ok but looks bad on the course. I've attached a copy of the Storyline file. Any advice appreciated.

What worked for me was to insert a first slide with relevant picture and NO actions, on a short time-line. Check to ensure that there are no transitions or animations and no sound. In the 'publish to video' section there is also an opportunity to see what the opening will look like - make sure that it shows the inanimate slide. Note that doing this alone is not sufficient to avoid the black opening. Then publish to SL as video, When I did this, the video came out correctly. Good luck.

Hi there, Errol. I would expect to see the first frame of your Storyline 360 video output rather than the blank page. Can you share the .mp4 here for testing? If you need to keep it private, use this link to share with us. We'll delete your files when we're done troubleshooting.

Thanks for looking at this Crystal. MP4 is attached

Video created as Storyline output has blank start screen when used in Rise multimedia block

62 Replies

JenniferJohn569
Community Member
2 years ago
It's hard to believe people are still experiencing this issue. I have tried everything, and my drag-and-drop interaction is still importing into Rise with a black screen and play button. Is there any way around this? Super frustrating!
JenniferJohn569
Community Member
2 years ago
I've attached a screenshot of the black screen and play button that appears on my SL drag-and-drop interaction once imported to Rise using the SL block.
- JoseTansengco
  Staff
  2 years ago
  Hi Derek,
  
  Happy to help!
  
  The black screen and play button you're seeing is expected if you have an audio or video file placed in the very first slide of your Storyline 360 project. Most modern browsers like Google Chrome require a "click" to allow autoplay of media.
  
  If you want to change the black background to a custom image file, add a cover photo to the Player of your Storyline 360 course.
  
  If you want to allow your Storyline 360 blocks to automatically play, make sure that the first slide of the course doesn't have any media files in it. Note that for embedded blocks viewed on Mobile devices, the Play button will always be present.
  
  Let me know if you have any questions!

Forum Discussion

Video created as Storyline output has blank start screen when used in Rise multimedia block

62 Replies

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