Forum Discussion

JosephMacri's avatar
JosephMacri
Community Member
3 years ago

Video Download Failed

I am trying to insert a video from the content library and keep getting an error message that says: The selected videos were not downloaded successfully. Please check your connection to Articulate...
storyline 360
GregBorchers's avatar
GregBorchers
Community Member
3 years ago

I recently have found this issue as well. Here's the strange thing. I can't download videos from the content library into my in-process module, but I can download other media types to it such as images or icons, and if I open a NEW module I'm able to download the videos into a slide that do not work in the presentation I'm working on. 

My previous fix was to copy all of my content from the presentation into a "new" module, which worked for a while, allowing me to download videos again, and is now giving me the issue again. Any ideas? 

Thanks! 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Greg!

    Thanks for providing feedback on the troubleshooting steps you've already implemented. Sorry to hear you've encountered this snag as well, but I'd be happy to help!

    I just had a couple of follow-up questions first:

    • Are you experiencing this issue in all versions of Storyline 360 or just a specific one?
    • Echoing what Kelly mentioned earlier, have you requested a network admin to open port 443 and add the domains in this article to your organization's allowlist for the Articulate 360 apps?

    Looking forward to hearing from you!