Forum Discussion
Video error in Rise
We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
Hi Erika,
It sounds like you've followed all the right steps, and I'm sorry nothing has worked so far! I'd like to enlist the help of our Support Engineers — they're experts at resolving these kinds of issues. I've opened a case on your behalf, so you'll hear back from the team soon.