Forum Discussion

ErikaKuczynski's avatar
ErikaKuczynski
Community Member
5 years ago

Video error in Rise

We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
rise 360
FormationMoortg's avatar
FormationMoortg
Community Member
5 years ago

Hello!

I have exactly the same problem with the videos and tried the same things (no success). All my modules can be affected by this problem (even the ones that had always worked perfectly in the past).

Moreover, I noticed another problem: the Storyline interactive block disappear randomly after an export.

I used RISE since the beginning and these 2 problems are quite recent for me.

PS: the problem is not linked to an LMS because we can experience them just after the export (by launching the index.html file in a local mode).

I will open a support case because I am unable to export my modules at present time.

Laurent (France)

Crystal-Horn's avatar
Crystal-Horn
Staff
5 years ago

Hello again, Laurent! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web or LMS again, and Storyline interactions should work as expected.

Have a great day!