Forum Discussion
Video error in Rise
We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
Hello, I am experiencing this issue today. An MP4 file shows the error message both in RISE and in TalentLMS when exported. I have tried deleting the block and inserting again but with no luck. File pays fine on Desktop.
Hi Hannah! I've seen similar issues where the cause was a special character on the video title or if it's too long. Have you tried renaming the video file or re-encoding it again? I see you've opened a support case already. You may upload the video file here as well so that our engineers can take a closer look.
