Forum Discussion
ErikaKuczynski
5 years agoCommunity Member
Video error in Rise
We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
RickHoward-45ba
3 years agoCommunity Member
Joining the bandwagon... I have the same issue as the developers above (and in similar threads) have mentioned, and walked through the troubleshooting process suggested without success. In my scenario, some learners are getting stuck at the start of the sixth and final short video in the course and receive the same error message regarding servers and unsupported content. None of the fixes have resolved this.
Angelo Cruz, what is the maximum character count for video titles in Rise? The video that is giving me trouble does not have the longest title of the six in the course, and does not contain any special characters
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