Forum Discussion
Video error in Rise
We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an ima...
A troubleshooting idea relating to the file name- I had trouble uploading a video directly to my LMS, it gave a very generic error for just one video. I changed the filename to remove all spaces and dashes and that solved it.
This totally did it for me and was a life saver to change the file name. Thanks!