Forum Discussion

RosMcNamee-4c99's avatar
RosMcNamee-4c99
Community Member
8 years ago

Video file sizes changing

Hi community, I am trying to upload videos to Rise or 360 Review, but every time I do, the file size gets increased dramatically. I am uploading a 40mb file and when I attempt to re-download the s...
rise 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
8 years ago

Hey Ros,

Thanks for reaching out and sharing that you are seeing a difference in your file sizes. We would certainly want to take a look at that.

I wanted to clarify where you are seeing an increase in size and understand the steps you are taking.

  • Are you adding a video to Rise, then publishing to Review? 
  • When you mention re-downloading the same file, where are you downloading from?
  • Would you be able to share the video file you are using so that we could take a look at replicating this behavior?