Forum Discussion

KeithShull's avatar
KeithShull
Community Member
5 years ago

I'm seeing the same issue w/ a long (43 min.) video. It always freezes in the exact same point, but only in the published file.

  • the .mp4 plays fine on its own
  • the video plays fine in the SL editor when I use the space bar to play/stop the video
  • it plays fine in Preview mode.
  • It only freezes in the published SL file

There are no triggers or cue points near the point where it freezes. And it's not a trim mark since I never use the SL video editor. No edits to either audio or video were made in SL. It was edited in Camtasia & imported as a finished video. And there are no edits or splices in the Camtasia project file near that point.

The peculiar thing is that I have another SL file with a similarly-long video & it works just fine.

Suggestions?

  • TylerHaw's avatar
    TylerHaw
    Community Member
    4 years ago

    Hey Keith,

    Were you ever able to find a solution to this issue?

    I am experiencing the EXACT same thing you are. Camtasia file and all.

    Thanks,

    • BradleyKing's avatar
      BradleyKing
      Community Member
      4 years ago

      Hi Tyler & Keith,

      Any luck on your end?

      I am having the same issue - MP4 loaded into Storyline and plays fine everywhere but once loaded in the LMS midway through the video will freeze but the seek bar continues.  

      The seek bar is set to allow the user to drag after completion SO once the video ends if the user wants to rewatch the video they can drag right to the point that it previously froze and it will play through with no issue.

      Also, I'd like to point out this happened in two different part of the video for myself and another user.

      Thanks!

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        4 years ago

        Hi Brad, 

        Sorry to hear that you encountered the same behavior. 

        Have you tested your course in a different LMS to see if the issue is isolated? If not, here's a helpful article which explains how you can test your course in SCORM Cloud so see if the issue is LMS specific.

        If you are able to replicate the behavior in SCORM Cloud, open a case with our support team here and we'll be glad to take a closer look at your video files.  

        Let us know how it goes!