Forum Discussion

TylerHaw's avatar
TylerHaw
Community Member
4 years ago

Hey Keith,

Were you ever able to find a solution to this issue?

I am experiencing the EXACT same thing you are. Camtasia file and all.

Thanks,

BradleyKing's avatar
BradleyKing
Community Member
4 years ago

Hi Tyler & Keith,

Any luck on your end?

I am having the same issue - MP4 loaded into Storyline and plays fine everywhere but once loaded in the LMS midway through the video will freeze but the seek bar continues.  

The seek bar is set to allow the user to drag after completion SO once the video ends if the user wants to rewatch the video they can drag right to the point that it previously froze and it will play through with no issue.

Also, I'd like to point out this happened in two different part of the video for myself and another user.

Thanks!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 years ago

    Hi Brad, 

    Sorry to hear that you encountered the same behavior. 

    Have you tested your course in a different LMS to see if the issue is isolated? If not, here's a helpful article which explains how you can test your course in SCORM Cloud so see if the issue is LMS specific.

    If you are able to replicate the behavior in SCORM Cloud, open a case with our support team here and we'll be glad to take a closer look at your video files.  

    Let us know how it goes!