Forum Discussion
Video on Storyline slide stops playing when viewing in Review 360
Had this exact head-scratcher before. Works in preview, stalls when hosted — that combination almost always points at the video file's encoding, not at Review 360 itself. Preview plays from your local drive, so bandwidth and streaming never come into play.
The giveaway in your description is the broken seeking: can't rewind, can't fast-forward. That usually means the MP4's 'moov atom' sits at the end of the file instead of the front, so the player can't jump around or recover gracefully from a stalled download. Run the file through your encoder with 'Web Optimized' checked (HandBrake calls it that; other encoders call it faststart) — it moves that index to the front of the file.
While you're at it, check the bitrate. A 4K or very high-bitrate screen recording will play fine off disk and choke over a normal connection. 1080p around 8-10 Mbps is plenty for training video.
Quick way to confirm the diagnosis: if the re-encoded file plays cleanly in Review, it was encoding. If it still stalls, try the same link on a different network (a phone hotspot works) to separate an encoding problem from your organization's firewall or proxy — JHauglie's right that org IT is the other usual suspect here.
ronald-hicks thank you so much for this information! What's really odd is that the videos all worked just fine in Review 360 a week or more ago. No issues until yesterday.
That's a useful clue, Julie — if the same files played fine in Review 360 a week ago, I'd deprioritize the encoding theory and look at what's changed around them: your organization's network, a proxy or firewall change, or something on Articulate's side. The phone-hotspot test from my comment above is the quickest way to check. Definitely keep the support ticket open and give them the "worked a week ago, broke yesterday" timeline — that's exactly what they'll need.