Forum Discussion
Video on Storyline slide stops playing when viewing in Review 360
Wondering if anyone else has encountered this issue. I have a Storyline course that has an mp4 video inserted on a slide. When I preview the course in Storyline the video plays fine without any issue...
ronald-hicks thank you so much for this information! What's really odd is that the videos all worked just fine in Review 360 a week or more ago. No issues until yesterday.
That's a useful clue, Julie — if the same files played fine in Review 360 a week ago, I'd deprioritize the encoding theory and look at what's changed around them: your organization's network, a proxy or firewall change, or something on Articulate's side. The phone-hotspot test from my comment above is the quickest way to check. Definitely keep the support ticket open and give them the "worked a week ago, broke yesterday" timeline — that's exactly what they'll need.