Forum Discussion
Video publishing choppy at transitions
Hey all,
I am trying to export and post a 10m course to youtube as an mp4 but can't get a clean export from Storyline 360. I have tried adjusting transitions and video/audio quality and made a few small improvements with the choppiness or harsh animation in spots. I also tried re-building in Replay with a screen capture and it lost clear resolution. The problem spots are at 2m 40s, and 9m 20s. I even tried cutting some slides down in time and number of items and it didn't really help (the last mp4).
Any advice would be really appreciated!
21 Replies
Hello, I'm having an issue publishing video, too. The slide plays cleanly in Storyline, but in an MP4, it's not recognizing the triggers. It's not pausing or playing the video at the right time. Please keep this bug in your active files!
Hello Kate,
Thanks for following up here, and I'm sorry to hear you're facing a similar issue. The issue reported here was related to video files with very high quality causing glitches in the published output.
- Does this happen with a very high-quality video or all videos? Also, does this happen in a brand new Storyline file or just one specific project?
It sounds like you have some additional things going on in your project, so I'd love if you'd connect with one of our support engineers here to help determine the exact cause!
Hi, I am experiencing this issue now. I have a 4 minute video with some shapes that transition in and out during the video. Works perfectly when previewing in Storyline but when I export to mp4 there are glitches. I have automatic compression turned off. If I turn that on, the glitches stop, but the video quality decreases significantly. Any suggestions?
Hi Kennedy!
Sorry to hear that you've also run into this behavior!
I see that Jurgen has been helping you and that you've also opened a support case. Great move! It looks like my colleague Philam is handling your case but was unable to reproduce the same issue. He shared that this issue may be isolated to your computer and suggested working on your local hard drive in order to avoid erratic behavior.
If you have any more questions, please feel free to reach out to Philam through your support case!
what is the slide width/height ?
what are the video dimensions and data rate ?
you can test it with MediaInfo
I'm having the same issue with an 11 second video. Super choppy animation and the still images on the slide look like theyre resizing themselves randomly throughout the video when an animation occurs.
Hi Krista,
Sorry to hear that you ran into this snag.
As a troubleshooting step, would you mind lowering the Video Quality setting shown here to see if this reduces the choppiness of your animations in the resulting video? I understand that this is not ideal especially if you would like to retain the graphics quality of your course, but this would help isolate if the resolution of the course has anything to do with the performance issues you're experiencing.
I also haven't seen other users report issues of images resizing themselves in published video output. I'd like to take a closer look at your project file to see what's happening. Please share a copy of it here or in private by opening a support case for testing. We'll delete it when we're done!
Having the same issue unfortunately even with all the tips in this thread - has anyone been able to seek a solution that worked? We have to export as a video to showcase to stakeholders and glitchy animations is a bad look for both us and Articulate :(
Hi Merry,
Sorry to hear that you ran into this issue. Since you've already tried the troubleshooting steps covered in this thread, please share a copy of your project file here so we can test the behavior. We'll delete it when we're done!
