Forum Discussion

JaclynJGish's avatar
JaclynJGish
Community Member
19 days ago

Video Scrub bar not working in LMS

Hello! 

I've built a Storyline file that contains 9 videos. They are each quite long, so I want learners to be able to scrub through them by dragging the playhead. I've enabled the player settings to allow for this. All works well in Review360 and in preview, but the functionality disappears when it is zipped and uploaded as a SCORM package to our LMS (Oracle). I've tried to launch the course in Edge and Chrome with the same result. When I click on the playbar or attempt to drag the playhead, the video starts over. Any ideas about what might be going on here? 

storyline 360
  • JaclynJGish's avatar
    JaclynJGish
    12 days ago

    As an update: I was only able to get scrubbing to work with publishing video quality set to adaptive, resulting in an enormous file. It appears to be an issue isolated to the LMS Oracle.

  • EricSantos's avatar
    EricSantos
    Staff
    18 days ago

    Hi Jaclyn,

    Sorry to hear about the trouble with the video when uploaded to your LMS. Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing is specific to your LMS? SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your course on this platform: 

    If you can replicate the behavior in SCORM Cloud, would you be willing to upload a copy of your project file here or privately by opening a support case so we can look at it? We'll delete it when we're done testing! 

    • JaclynJGish's avatar
      JaclynJGish
      Community Member
      18 days ago

      Hi Eric. Thanks for the information. I was not able to replicate the behavior in SCORM cloud, so there is something happening in our LMS. I'm going to do some more troubleshooting around file compression and size on my end. 

      • JaclynJGish's avatar
        JaclynJGish
        Community Member
        12 days ago

        As an update: I was only able to get scrubbing to work with publishing video quality set to adaptive, resulting in an enormous file. It appears to be an issue isolated to the LMS Oracle.

    • JaclynJGish's avatar
      JaclynJGish
      Community Member
      18 days ago

      I had to make it Static, set on 2 because the video files were so massive. Is that causing the problem?

      • Jürgen_Schoene_'s avatar
        Jürgen_Schoene_
        Community Member
        18 days ago

        "Static video" (.mp4)  should work fine on any modern web server

         

  • JaclynJGish's avatar
    JaclynJGish
    Community Member
    18 days ago

    Ok. Strange. I'll look into replicating the issue in the SCORM cloud as Eric suggested above and see where I can go from there. Thanks, Jurgen.

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