Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Hi there, Peter! One possible reason you're seeing degraded thumbnail quality in your uploaded videos is that the video is being "stretched" to display larger than its original resolution. We can validate this by taking a closer look at the video file you've uploaded to Rise 360. You can share that video file with us by opening a case here, and we'll delete it as soon as we're done testing!
