Forum Discussion
EricSantos
8 months agoStaff
Hello Solon and Dorsa,
I'm sorry for the trouble with the video thumbnails in your Rise 360 courses; I'm happy to help! Can you confirm the aspect ratio of the videos? We recommend using 16:9 for the best results.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.