Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Hello Solon and Dorsa,
I'm sorry for the trouble with the video thumbnails in your Rise 360 courses; I'm happy to help! Can you confirm the aspect ratio of the videos? We recommend using 16:9 for the best results.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
