Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Has there been a fix to this yet? I'm having the same issue. Thanks in advance.
Hi Daile,
Sorry to hear that you ran into this issue. We're still working on the bug affecting Rise 360 users where the color of a video thumbnail is a few shades off from the actual video. Can I ask if this is the problem you're currently encountering?
If not, please open a case with our support team here so we can request a copy of your course for testing. Looking forward to hearing from you!
