Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Has there been a fix to this yet? I'm having the same issue. Thanks in advance.
Daile, there's still no fix for this from Articulate.
I've been using a workaround where I go into the exported zip files and manually replace the cover photo with a different file (you'll need to delete the old cover photo, and replace it with the exact same file name). It's a slow process, but seems to be working.
I've also noticed when I insert video files into Rise it seems to increase the file size. I was running into issues where our LMS wasn't accepting the Rise packets because the files were too large. When I clicked into the files, the video files were 20% or so larger than what I had inserted (ex: a video file that was 68KB was in the zip file as 85KB). So in addition to replacing the JPG cover photos, I am also going in and manually replacing the MP4 files in the exported zip with the originals. I've tested and everything works, but it's a lot of manual work for me to insert the video into Rise, wait for it to process, wait for it to export, unzip and swap out files and re-zip. Especially since each of our course lessons needs to be exported separately. I'm not sure what in Rise is causing the files to bloat like that.
