Forum Discussion
Video uploads as grey box and slide freezes
Hello all,
I am currently having this grey box issue when uploading any .mp4 to any project. Working on the slide also freezes/lags the program significantly.
I have tried reverting to older versions of SL, but I am receiving the same results.
Any ideas?
Hi Raleigh!
I'm here to help! Usually, that grey box will appear when importing an embedded video. How did you import the video into Storyline 360?
If you did embed the video, then you'll want to publish the project to see the course in action. If you're importing the video from your local drive and still seeing the grey box, then can you try re-importing the video to see if that works?
If it's easier for you to share the file with us, you can attach it to this discussion or send it privately!
Fyi, we found that this is related to our User Account Control (UAC) settings, which were preventing proper updates to SL. We had our security team disable UAC, after that, updating and using SL worked properly.
