Forum Discussion

NeilLauinger's avatar
NeilLauinger
Community Member
8 years ago

Videos are not playing in Articulate Review

My videos play fine when I publish them in Articulate Storyline but when I publish in Articulate Review the videos do not play and stay on the opening screen of the video. This is happening with all...
Review 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Hello Jen,

Thanks for reaching out! It sounds like you're getting the message, "Do you want to open or save the video?" in Chrome but not in Edge, is that right?

I tested Alyssa's Review 360 URL in Chrome 84 with these settings enabled:

When clicking on the MP4 video, it opens in a new browser window without any messages. Check out this quick video of the test.

What version of Chrome are you using? Also, could you share a screenshot of your download settings? Here's how to find this area.

  • JenMcIntosh's avatar
    JenMcIntosh
    Community Member
    6 years ago

    No, I'm having the issue that the OP is having, not Roline. Roline was trying to open in a new browser window, which apparently prompts the open/save dialog. I'm not trying to open in a new window, nor do I believe is the OP, so no open/save dialog. We just want the video to play normally in the current Review window.

    I'm using Version 84.0.4147.105 (Official Build) (64-bit).