Forum Discussion
Videos are not playing in Articulate Review
It's a brand new course that I'd just published for the first time and never watched before, so couldn't have cached anything. Went ahead and tried both clearing cache and playing in incognito anyway, same issue.
Honestly this is the first time I've had to develop in Storyline since maybe 2018...we've been using Rise since then. I just advised my SMEs to use Edge browser instead during the review process since it works fine. Unfortunately I can't share a sample due to privacy laws (this is pharma content). Sorry, I know that's totally not helpful for you guys to pinpoint any potential problems on your end.
Hi Jen!
Have you tried publishing the course for the web to see if the audio plays outside of Review 360?
Also, which version of Storyline are you using? I don't see any recent reports in our recent update for Storyline 360. We are currently on Storyline 360 Update 42 (Build 3.42.22691.0).
We're happy to troubleshoot this with you!
Hi Lauren,
I'm using v3.42.22734.0 currently. I can go ahead and run the check for updates to get the version you mentioned.
Publishing to the web works in Chrome as well as IE 11. But now Edge isn't even loading the training at all, not just the mp4s (though both still run fine for Review 360). Note that I'm not using the brand new rebranded Edge version (can't seem to find where they hid the actual version number now).
For all I know it's VPN related since I'm working from home during the pandemic, which means I'll just have to figure things out on my end. For instance, the publish to web doesn't work in Chrome when I'm disconnected from the VPN, but works fine when I am connected. Review 360 doesn't work regardless of VPN status.
Hi Jen!
Thank you for those details! If you're comfortable, I'd like to have our Support Engineers to continue troubleshooting this with you. Their expertise will help us figure out what might be affecting videos from playing in Review 360. If that works for you, you can click this link to begin working with one of our Support Engineers!