Forum Discussion
Videos freezing in Preview and Published mode
Hi! I have nine videos in one Articulate Storyline file. All the videos freeze during the preview mode and after publishing. A tab comes up, and it can be restarted. It keeps freezing, though.
Anyone can help with this? Thanks
5 Replies
Hello Orsolya,
Sorry to hear that you ran into this snag.
If you're previewing your course from a local directory in your computer, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hi Joe,
Thank you! I just opened a case. Looking forward to hearing from you and thank you!
Hi Orsolya,
Great decision on opening a Support case with us! I looked it up so we can follow along on the progress, but my search did not return anything, so your case submission has not entered our system yet. I used the email address connected to your E-Learning Heroes account to search. Did you use a different email address to open the case?
You should receive a response from our Support Engineers within one business day, but usually earlier. If there is no response and you need assistance opening a Support case, I can file one on your behalf. Please let me know how it goes; we're happy to help!
Thank you, Eric! Something must have gone wrong, I resubmitted again
Hi Orsolya!
Just wanted to pop in real quick. It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Have a great afternoon!
