Forum Discussion
Videos freezing in Preview and Published mode
Hi! I have nine videos in one Articulate Storyline file. All the videos freeze during the preview mode and after publishing. A tab comes up, and it can be restarted. It keeps freezing, though.
Any...
Hi Orsolya,
Great decision on opening a Support case with us! I looked it up so we can follow along on the progress, but my search did not return anything, so your case submission has not entered our system yet. I used the email address connected to your E-Learning Heroes account to search. Did you use a different email address to open the case?
You should receive a response from our Support Engineers within one business day, but usually earlier. If there is no response and you need assistance opening a Support case, I can file one on your behalf. Please let me know how it goes; we're happy to help!
Thank you, Eric! Something must have gone wrong, I resubmitted again