Videos wont play automatically

Hi Ashley,

I am using Storyline 360 and IE 11. I did find a solution for my problem though, which was that my MP4 videos weren't playing in my Storyline in IE. They played in Chrome perfectly, but IE was unable to play them all. Basically, after a troubleshooting many different avenues, I found that by publishing to Flash with HTML fallback, all of my videos played. Due to the fact that everyone in my organisation uses IE, I had to find a solution as our LMS and all integrated systems are tied to IE.

(My Storyline contains 20 short videos on slide layers. Initially, only half of them played whilst the others just had a black screen with no audio. I tried renaming and replacing all of the videos, moving the videos away from the start of the timeline, adding triggers to play media at start of timeline, Publishing to Web, CD, LMS, etc. As the videos are all MP4s, I considered converting them to a different format but that would have taken more time and would have expanded the size of the video files.)

If anyone is experiencing the same issues, I would recommend publishing to Flash with HTML  fallback as part of their testing. Another thing to check if using IE is making sure that the ActiveX filtering is turned off.

Thanks for getting back to me. :)