Voice generation w/SSML requires internet connection

Hi DreaB,

Thanks for reaching out! I noticed CarlFink1 linked to an earlier discussion that may be related.

In Carl's case, the "Unable to connect" message turned out to be somewhat misleading. While it suggests a connectivity issue, we found that the error can also appear when Storyline encounters unsupported or invalid SSML rather than an actual internet connection problem.

For example, some SSML tags, such as <emphasis>, aren't supported by neural voices and can trigger the same error message. Invalid SSML syntax can produce similar results as well.

Would you be willing to share the SSML you're using and confirm whether Danielle is selected as a neural voice? That may help us determine whether an unsupported tag or syntax issue is causing the behavior.

If you'd prefer to share the content privately, you're also welcome to open a support case so our team can take a closer look.