What is the RISE LMS Launch File for (SAP SuccessFactors)

We've had some issues.  Such as occasional reliability of recording completions, but that may be a combination of API communication drops (lots of WiFi on the go here) along with your standard complement of PEBKAC errors. We're using a Storyline block to track completion. It has worked for me every time I've tested it, and my colleagues have tested it without issue, but we're in optimal conditions (wired LAN, constantly updated machines/browsers, tech savvy users, etc.)

Currently the SuccessFactors LMS unable record Bookmarking and user completion when we use Chrome Browser version 83.0. Is there a fix for Rise and Storyline application? so that this should communicate with LMS both Synchronous and asynchronously ?

Hi there, 

We have muliple rise courses uploaded into Success Factors. For some modules, there are no issues. For other modules, in 10% of cases the users are not able to complete the course. There are quizzes throughout the courses and when the user completes the final quiz and clicks the final section of the course to exit the module they get bumped to the first quiz and are unable to complete the course.

We have packaged the modules all the same way and so I am wondering if there are best practices for Articulate to Success Factors. I have spoken to the Articulate support engineers, and the module works successfully in SCORM cloud but still we haven't found a solution. I am wondering if anyone has any other advice or suggestions on possible settings or resources I could further research/try?

Thanks!!

Hi Jessa,

Thanks so much for sending an update to Georvy! You're in good hands, and we'll do all we can to help you sort this out. You'll hear back from Georvy soon!

Hi Curtis! If you’re uploading your Rise course to SuccessFactors, the launch URL for the content object must point to the scormdriver\indexAPI.html file. You also need to use the import tool, which is available under Content>Tools>Import Content.

Here’s an article from the SuccessFactors help site that you might find helpful.

Let us know here if you need anything else!

Hi @Lea, we are facing the same problem with one of our clients.

We have tried:

1) Exit course button

2) Launch url to point to scormdriver\indexAPI.html

They don't work. Course completion is not recorded.

We've been trying to solve this for 2 months and our client is running out of patience.

Please help!

Hi All, 

I'm having two issues!

1. When I click "Exit Course", I do not get completion in SAP SuccessFactors. I have ensured that the Content URL points to scormdriver/indexAPI.html. If it matters, we use FileZilla to load our courses into the LMS. 

2. What needs to go in Mobile Filename, for the course to work on mobile? Typically, we have /index_lms_html5.html, but is it different like the Content URL? 

Any help is greatly appreciated!