Forum Discussion
Where did my Custom Colors go?
We have a handful of colors that we use on text for special circumstances. There was no reason to set up a theme, because the drop-down (when changing the color of text) included a section for Custom Colors (along with Theme Colors, Project Colors, and Standard Colors). We've used these for over a decade.
Today, I went to use a Custom Color, and that whole section (along with all the work we put into choosing those colors) is GONE!
What happened?
3 Replies
Hi BrendtWaters,
Sorry to hear that you've lost access to custom color palettes in Storyline.
Are the palettes only absent from .story files that have been shared by other authors? I ask because we are tracking a bug in Storyline that prevents custom color palettes from being included in project files, shared between users.
If you believe you are experiencing this bug, I'm happy to include your voice in the report that's being tracked. Looking forward to hearing from you!
They are gone everywhere, regardless of who created the file. Admittedly, the first time I noticed it, I was in a file that another person made, but then I checked several that I made (and have been the sole editor in) and they're gone!
Hi BrendtWaters,
Thanks for following up and confirming.
That shouldn't be happening, and I'd like our support engineers to have a closer look at this behavior. I've opened a support case on your behalf, and we can continue troubleshooting through your case!
