Why can't I sign into Articulate 360 anymore?

when I try to open my storyline application it is prompting me to sign up and that sign up page is is not loading properly. Can anybody help me with this issue? 

Hi Sumanmadhu, 

It could be because you have two Articulate IDs? Please make sure you're logging into the Desktop tray application and the 360.articulate.com website with the correct one, which seems to be your work email address (vs. your personal). Also, you may want to follow up with your 360 Teams admin, as it appears the subscription expires April 27, 2018.

I'm unable to login, for whatever reason.

Hi Jesse,

It looks like my colleague, Jay, was able to help you out. Thanks for submitting a case so we could look into the issue with your license for Articulate 360 and it looks like you're all set now! 

I am having the same issue. Its just 20 days into the trial. And, I am not able to log in.

I used the same id and password to login to 360.articulate.com and it worked. Why am I not able to sign in to articulate 360?

Hi Vijay,

It looks like you may have a few different Articulate IDs, and that's likely what's tripping you up within the Desktop App for 360. Can you connect with our Support Team and that way we can look into the specifics of your account?

Help !! I have an Articulate 360 account - changed my password 2 days ago but have not been able to log into Storyline 360 since then.

Hi Doris,

Thanks for reaching out and letting us know that you're having difficulty logging in. 

• Are you able to successfully login online via 360.articulate.com?
• Are you getting a particular error when logging into your Articulate 360 app?

Here are the common reasons you may experience an issue signing in.

Yes. This is a real problem.

I have just spent over 90 minutes trying to sign in. Resetting the password. Going around in circles registering, trying to re-register. Uninstalling. Re-downloading and installing.

My setup is vanilla win10. Really should not be having these issues.

Once again, it seems to me that an organisation goes so overboard with security that it affects legitimate users. Multiple signins required to access an application.

Hi Michael and welcome to E-Learning Heroes 😊

Thanks for chiming in and sharing that you're running into an issue signing in as well.

• Where are you trying to sign in?
  • 360.articulate.com or your Articulate 360 Desktop app
• Are you getting an error?

Here are the common reasons you may experience an issue signing in.