Forum Discussion

KarinRex's avatar
KarinRex
Community Member
3 years ago

Why do my reviewers have to log in to an Articulate account?

I've had this issue before and somebody on the team fixed it in the background. I have several reviewers who are unable to review my Rise course in Review because it is asking them to log in and they do not have accounts. They are all from the same organization and their emails end in @sap.com.

Can somebody help me fix this quickly? Deadline is looming and the developer always gets blamed....:-)!

Review 360
  • KarinRex's avatar
    KarinRex
    Community Member
    3 years ago

    OK...so I do see that in Review, but it is checked and these 3 reviewers are still being asked to log in. Is it because I have not set a password?

     

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      3 years ago

      Looks like you have that setting correct, Karin!

      If those three reviewers have an Articulate ID, they will be prompted to log in to provide a comment, even if you've allowed them to comment without needing one.

      Here's what I'd try next:

      • Can you have them sign in to see if that alleviates the issue? If they don't remember their password, you can share this for assistance.
      • If they don't have an Articulate ID, could I have you connect with us in a case so we can take a closer look?

      Keep me posted!

  • KarinRex's avatar
    KarinRex
    Community Member
    3 years ago

    Thanks, I opened a support case and they figured it out.

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