Forum Discussion
Why doesn't the billing tab show pricing?
I'm up for renewal of my plan. I thought I'd just check the price by going to my account. I can't find any billing renewal price.
In the reminder email, it mentions:
We're writing to remind you that your Articulate 360 subscription will renew at our updated price per user, which has increased since the start of your term.
Effective July 1, 2024, we will make a modest increase of $100 per user to reflect the value we've added to Articulate 360 and ensure we can continue investing in innovative features.
You'll see the price increase reflected in your upcoming renewal.
Nowhere is the renewal price mentioned in any email or through the account management screen. The best I can see is the phrase 'per term' floating in whitespace.
Hi Tim_!
Thanks for reaching out!
I understand you have questions about pricing for your upcoming renewal of Articulate 360. I've opened a support case on your behalf so our account management team can work with you directly. You're in great hands with them, and they should be connecting with you via e-mail shortly!
We can continue the conversation through your case to keep all information in one spot.
