Forum Discussion

MelanieBrooks's avatar
MelanieBrooks
Community Member
2 years ago

Why "TRY AGAIN" Presented for Passing Quiz Results?

We are looking to move most of our training modules from Storyline to Rise. There are a few sticking points, but a major one is this: whether users pass or fail the quiz, they always get the "TRY AGAIN" option. This is very confusing to end users. If they click on it, it erases their passing score and makes them start all over again. 

Articulate: can you please fix this so that users only see the "TRY AGAIN" if they fail to meet the passing score? 

I know that we can change the message to another one, but it still would be the same message, whether one passed or failed. I want something that says "try again" when they need to try again, and "continue" when they have passed. 

Rise 360
  • MelanieBrooks's avatar
    MelanieBrooks
    Community Member
    2 years ago

    Hi Karl,

    Thanks. Yes, in my original post, I noted that one can do that. It isn't a satisfactory solution. 

    • KarlMuller's avatar
      KarlMuller
      Community Member
      2 years ago

      Hi Melanie,

      Changing the label works well for us, and it's your only solution.

  • LizD's avatar
    LizD
    Community Member
    2 years ago

    This is a usability issue that impacts all learners, but particularly some learners with disabilities. It arguably fails current accessibility standards, and will likely fail future additions to WCAG. Rather than burden end users and developers with finding less-than-usable workarounds, would it be possible for  Articulate to bump this up the priority list?

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    Hi Melanie,

    You can change that label to say something like "Try again if you did not pass"

  • MelanieBrooks's avatar
    MelanieBrooks
    Community Member
    2 years ago

    @Articulate, any chance this is a change you are making on your side?

     

  • EmilyGousmett's avatar
    EmilyGousmett
    Community Member
    2 years ago

    I agree with Melanie and Liz, this is very frustrating and I am surprised there aren't more comments about it! Surely this is confusing all Rise users?

    • KarlMuller's avatar
      KarlMuller
      Community Member
      30 days ago

      If you are the course owner, click on SETTINGS then select  LABELS.

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