Forum Discussion
StevenMcAneney
13 years agoCommunity Member
Why won't my course show 100% complete?
Hi. I have a presenter course which is glitching for one user. The course is on our proprietory LMS, has no test, and is set to pass/incomplete if 31 of 32 slides are viewed (Scorm2004).
The pro...
ChristineHendri
13 years agoFormer Staff
Hi Steven,
Ahhh - that does make sense. I'm honestly not pointing! I still think it might be an account issue, but it could very well be an issue with the users web browser, internet connection, possibly security/antivirus even?
Do you have any idea what type of connection they're using? Do they know of any service interruptions? Are they sticking to a specific web browser, or have they tried others?
Have you had the chance, or do you have the ability to try and create a test account for them to use? That would at least narrow down whether or not it's something specific to their machine, or the account they're using to access the course.
Hopefully this will get smoothed out for you soon! :)
Thanks!
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