Forum Discussion

sylviadrower's avatar
sylviadrower
Community Member
5 years ago

Wrong audio playing

Hi, Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files. When I tested using the individual a...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi sylviadrower!

So sorry to hear this issue has popped up for you again!

Do you have any Triggers set up to play audio? If so, a helpful first step is to check and confirm that they are pointing to the correct audio file. Also, since you're approaching a deadline, it would be easier to troubleshoot this behavior if we could see the affected .story file. Do you mind sharing a copy here in the discussion or privately through a support case?

We'll let you know as soon as we receive it!

sylviadrower's avatar
sylviadrower
Community Member
6 months ago

Hi Steve,

I fixed the problem by deleting the rogue audio files from my timeline, saved the project, rebooted my computer, reloaded the deleted audio files, reset my triggers to play/stop the audio files and everything worked perfectly.

No clue as to what caused it, the only common element is that both projects where this occurred were over 150KB but I have previously developed 500+KB projects and not encountered this.

At least the issue could be fixed without too much trouble :)

  • KellyAuner's avatar
    KellyAuner
    Staff
    6 months ago

    Hi sylviadrower,

    I'm glad to hear you fixed the issue! Thanks for sharing this insight with us.